Digital Services Resources

The Changing Face of Customer Relationships

A growing number of banks are implementing social media tools into their regular business operations to ensure customers make the most of their interactions with their financial institution.
Read the blog »

Investment Café

Learn how Investment Café uses Adobe LiveCycle ES and the Adobe Flash Platform in its reporting system to deliver a rich Internet application, automate fund distribution and provide a secure customer experience.
Read the case study »

Digital Services Play a Key Role in Acquisition and Retention

A new survey reveals prime areas for digital investments that boost customer retention.
Read More »

Improving Account Enrollment Processes to Increase Customer Loyalty

Streamline the account opening process for better customer relationships and deeper loyalty.
Read More »

Improving Correspondence Management for Financial Services Firms

A unified platform for customer correspondence improves quality while controlling costs.
Read More »

Executing on a Customer Engagement Model

Strengthening customer relationships across multiple touch points can lead to impressive bottom-line results.

Read More »

Digital Services: Building a Foundation for User Experience

IDC's Financial Insights explains how leading banks are using online and mobile channels to meet customer expectations.

Read More »

Digital Services Play a Key Role for Insurers and Agents

Survey says: Savvy insurance companies and agents in the U.S. and Europe know the importance of electronic channels.

Read More »

Both Businesses and Bankers See the ROI of Digital Services

Businesses and bankers plan to increase digital investments with an eye to security and service quality.

Read More »

Related News Articles

Digital Services Blog

View all posts
Author

Technology Leads to Competitive Advantage

August 27, 2010

The key message in Brett King's recently released book, BANK 2.0: How customer behavior and technology will change the future of financial services, is this: "The banking system is broken, not because of regulation, but because banks just don't understand or care about their customers anymore." While I'm not sure I entirely agree with this statement, it is certainly food for thought.

Posted by Peggy Bresnick Kendler

Mobile Channel is Becoming Increasingly Essential

August 19, 2010

Offering mobile capabilities is more essential than ever, according to Javelin Research's recent blog, Mobile Banking: The Statistic You SHOULD be Citing.

Posted by Peggy Bresnick Kendler

4 Barriers to Social Media Success

August 12, 2010

No doubt about it, more financial services firms are jumping on the social media band(width) wagon every day. While some firms start by merely dipping a toe into the social media pool--establishing a simple facebook and/or Twitter presence--others are cannonballing into the water, determined to make a big splash with extensive social media offerings.

Posted by Peggy Bresnick Kendler
Subscribe »